Six years building products in regulated domains: AI compliance monitoring, business banking, healthcare.
Most design problems hide a deeper one. I dig until I find the actual job to be done. For both users and the business.
In software where mistakes are expensive, the interface is where trust gets built or lost. Every pattern, label, and transition is doing work, whether you noticed or not.
I prototype fast and validate faster. A bad idea spotted on day three costs nothing. The same idea spotted in production costs a quarter.
Two projects that ran for two years each, with hard before-and-after evidence. Voyc shows the impact when the metrics work in your favour. Capitec shows the design discipline when they don't.
I led the redesign of Voyc's onboarding for call-center compliance teams, replacing a five-call manual setup with a guided in-app flow. Setup time dropped 70%, support calls 40%, time-to-value from six months to 64 days.
Read full project →I rebuilt Capitec's beneficiary and multi-payment flows from chaotic, confidence-eroding screens into focused, step-by-step flows. Business users could now move money quickly without the fear of a costly mistake.
Read full project →I came to product design the long way: Honours in Fine Arts, a graphic-design diploma (cum laude), video editing, then UX. The path means I think about products the way I think about objects. What they're made of, who touches them, how they hold up.
The work I'm proudest of has been quiet. A bank screen that stopped scaring people. An onboarding flow a small team could finally support without burning out. The kind of design that doesn't make headlines but does make companies work.